FAQ
If you need help , Here are some of our frequently asked questions.
What is the minimum order quantity for 5-gallon bottles?
The minimum order typically ranges from 500 to 1000 units, depending on the product.
Can you provide custom branding on the bottles?
Yes, we offer custom branding options for bulk orders.
What are your lead times for delivery?
Standard lead times are 4-6 weeks, but it can vary based on order size and customization.
Are your bottles compliant with industry standards?
Yes, our bottles meet all applicable industry standards and regulations.
What is the pricing for bulk orders?
Bulk order pricing is dependent on quantity and customization requirements. Please contact us for a detailed quote.
Do you offer discounts for large orders?
Yes, we provide volume discounts for large orders.
What materials are used in your bottles?
We primarily use Polyethylene terephthalate (PET). Clear, strong, lightweight and 100% recyclable plastic. Very durable and also food-safe.
Are your water bottles recyclable?
Yes, our bottles are 100% recyclable.
Can you provide samples before we place an order?
Yes, we can provide samples upon request.
What is your return policy for defective products?
We accept returns of defective products within a specified period, typically 30 days after delivery.
Can you handle international shipping?
Yes, we have experience with international logistics and shipping.
Are your bottles BPA-free?
Yes, all our bottles are BPA-free.
What payment terms do you offer?
Our standard terms are 50% upfront and the balance upon shipment, but this can be negotiated.
Is there a warranty on your bottles?
Yes, we offer a warranty for a specified period covering manufacturing defects.
How can we track our order during production and shipping?
We provide order tracking information once the production starts and during the shipping process.
Do you provide support for regulatory compliance in different countries?
Yes, we can assist with compliance requirements in various markets.
Can the bottles withstand high temperatures?
Our bottles are designed to withstand standard temperature ranges used in water storage and dispensing.
Can the bottles be used for beverages other than water?
Our bottles are primarily designed for water, but they can be used for other non-corrosive liquids.
Do you offer any sustainability programs for bottle recycling?
We have partnerships for recycling programs, and we encourage customers to recycle used bottles.
What kind of quality control measures do you have in place?
We have stringent quality control processes, including regular inspections and testing.
How do you handle customer service issues?
We have a dedicated customer service team to address any issues or concerns.
Can you provide documentation for health and safety compliance?
Yes, we provide all necessary health and safety documentation upon request.